A female caller from Lae rang 715-08000, the freecall hotline number. Her violent husband had just stabbed her father and also attacked her mother.
The phone counsellor who took the call quickly provided initial crisis counselling and stayed on the phone. With permission from the caller, two other counsellors tried contacting local organisations, the police, family support agencies and the nearest hospital.
Calls to these organisations rang out so the counsellors contacted a local security firm. A senior guard on call contacted his team nearest to the location to assist.