Air Niugini Chief Executive Officer, Bruce Alabaster, explained that airlines do this to ensure that they have no empty seats at takeoff, or to cover for the ‘no-show factor’.
Alabaster’s explanation follows questions by passengers who tried to understand why they would get upgraded on certain flights while get bumped off a flight in the next destination.
“If we take a route, and if we know that about 5 percent of passengers don’t come to the airport, we will overbook by 2 to 4 percent,” he stated.
