The core banking system was questioned as to whether BSP will be back to smooth sailing or a seamless experience with the bank soon.
BSP Group chief elective officer, Mark Robinson, apologized for the inconvenience the bank has caused to the customers as well as thanked customers for their patience.
He emphasized that the bank is taking customers’ feedback seriously and promised that the BSP will get out of the situation.
“I can tell you now that most people are having a seamless experience with the bank but that’s not good enough, it has got to be 100 percent.
