Customers now only need to remember one simple number,*777#, to purchase and manage prepaid data and social plans via a streamlined menu displayed in either Tok Pisin or English
“With the launch of *777#, we’re thrilled to bring a vastly improved customer experience to the millions of Digicel subscribers who buy data and social plans. This service enables customers to stay on the plans with the most favourable rates,” said Digicel PNG chief executive officer Maurice McCarthy.
“By expanding auto-renewal to all data plans and providing limitless data rollover, our customers are able to effortlessly enjoy even more value on Digicel data,” he added.
To stop auto renewal, customers simply dial *777# and then select ‘Stop Auto Renew’ on the main menu. Subscribers currently not subscribed to a data or social plan will be charged the normal pay as you go rate of 49t per MB. Only the Hour Data Plan does not auto-renew.
Customers can easily opt out of all social and data plans via the main #777# menu. Additionally, all unused data will rollover to all renewed plan balances and customers can check their balance from the new streamlined menu. As long as subscribers remain on a plan, they keep their data and save money.
Digicel will continue to keep innovating and pushing boundaries to ensure that the people Papua New Guinea can affordably access world-class products and services, improved mobile connections, faster, more reliable internet services and the very best entertainment content.