Digicel has been experiencing interruptions to its *675# and *777# service which allows customers to purchase bundles. The issue was resolved on Monday night and all services have returned to normal.
Colin Stone CEO of Digicel, said; “We apologise to all our customers for the interruption to our bundle purchasing and any inconvenience that they had.
“We understand our customers rely on service and take that responsibility very seriously and are focused on doing everything we can to ensure that we deliver great service. We will be reviewing which customers were impacted and we give service credits to those customers during this week.
“We also want to announce double credit from now until Thursday midnight so every day, up to K100 daily limit, you will receive double that amount you top up with.
“We hope our customers enjoy Double Credit and want to again thank them all for their patience and understanding over the interruption to our bundle purchasing.
“Digicel continues to strive to ensure that its customers are always having the best experience on its network that they have become accustomed to.”
If you need to contact us regarding the interruptions, please use this email customercare.png@digicelgroup.com
