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Introducing Digicel’s new self-care voice service

The sophisticated, user-friendly self-care voice platform is expected to significantly improve the way and speed at which customers get their queries resolved and get information on the different products, services and offers available to them.

By dialing 123 from their mobile phones, customers can simply follow the prompts to get their queries addressed and get information they need just like that - without having to join lines in a store or wait for the next available agent on the line. Best of all, the service is free to all Digicel customers.

Digicel condemns withdrawal rumours

The telecommunication and entertainment company unequivocally refutes the false statements, which have been widely circulated on social media.

Digicel’s senior management team says: “Since launching its operations in 2007, Digicel has invested significantly in Bougainville and provided employment and other business opportunities, both directly and indirectly, to many individuals and businesses in Bougainville. 

“Digicel intends to continue investing in Bougainville and remains fully committed to the people of Bougainville.”

​Digicel announces SOO lucky winners

The lucky winning customers who had taken part in the State of Origin Digicel subscription competition have each won a set top box plus 6 month free subscription from Digicel.

The daily winners for the 4th, 5th, 6th and 7th of July are;

4th July winner - Peter. S from Jiwaka Province

5th July winner - Sam. T From Lae Morobe Province

6th July winner - Ronda. T of Gordons, Port Moresby

7th July winner - Vincent. H from Tari Town

​Partnership growing strong

The Park's general manager, Michelle McGeorge, recalls joining the park seven years ago.

The area had no proper communication platform - no telephone line and internet. There were only 5 computers and 2 email addresses.

Since commencing this partnership, Digicel has helped in projects such as lining fibre optic cabling, CUG (closed user group) for staff, telephone line and internet.

Today, Digicel once more announced its continued gold sponsorship support of the park.

POM: There's a food van in town

It's a red and black van stocked with food and beverages.

The concept is to bring its services close to its customers. So basically, it’s a downsized version of its factory, loaded in a van and brought to a location.

On its fourth day today, Loop PNG met up with the van at the Digicel Headquarters.

On location, it was stationed for two hours, from 11am – 1pm, serving a long line of customers.

According to the spokesperson, there are two vans that cover respective locations.

​Don’t throw away old devices: DBTI

At a recent donation of old office IT devices and gadgets at Digicel PNG, DBTI IT instructor Noel Kibai spoke about the school’s need for old appliances and devices to help their students in their practical classes.

Kibai welcomed the idea to receive old devices and appliances, adding that even rundown vehicles can be given to the school, provided that all the parts are intact and can be used by their mechanical classes to train on.

Lae Police launches emergency toll free number

Lae Metropolitan Superintendent, Anthony Wagambie Jnr when officially launching the toll free emergency number thanked Digicel for the partnership with the police to fight crime in Lae city.

“This marks a milestone achievement for Lae Police by going into partnership with Digicel in providing an effective avenue in enabling the general public to reach Police when there is an emergency.

​Digicel aims for affordability

The bundle gives consumers three attractive inclusions - Double Talk Time, Free Data and Free SMS across 10 new plans, making it easier and more affordable for Digicel customers to keep in touch with their friends and family nationwide.

Since going live in Nov 2016, 1TOK has become an integral part of the daily lives of consumers.

​Samsung S8 gives new meaning to ‘smart’ phone

This is now possible with the launch of Samsung’s new Artificial Intelligence agent Bixby that PNG users can experience on the new Samsung S8.

The Bixby is a new way to help users get more out of their phone and navigate through services and apps with simple voice, touch and text commands.

Users can utilise Bixby’s voice function on several Samsung native apps and features including camera, contacts, gallery, messages and settings.

Make use of Digicel Live Chat and My Digicel App

The My Digicel App enables smartphone users on the Digicel network to track their usage, recharge, keep updated with offers and promotions and access the customer care team from the palm of their hand using the Live Chat.

Live Chat allows customers to hold real time conversations with an agent responding from the other end of the line, answering questions and queries to solving problems from scratched vouchers to setting up an internet connection.