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Today, the total communications and entertainment provider announced that prepaid customers can browse, stream, share and chat to their heart’s content on Digicel’s 4G LTE network and rollover their unused data to their renewed plan – without losing their data or worrying about overages.  

All prepaid customers once on an active data plan can enjoy rollover data and will find it easy to understand and easy to use.

The issue started at 2pm on Friday, preventing customers from purchasing Digicel’s data and voice bundles.

CEO Colin Stone said it was brought to their attention immediately, where Digicel responded by dropping voice and data out of bundle rates to enable customers to still use the service.

“As well as that, we saw people could not buy the TV services that we offer,” Stone stated. “So we made TV free-to-air for the weekend. That way customers could still keep abreast of current events; they could still watch their TV during that period.”

Colin Stone CEO of Digicel, said; “We apologise to all our customers for the interruption to our bundle purchasing and any inconvenience that they had.

“We understand our customers rely on service and take that responsibility very seriously and are focused on doing everything we can to ensure that we deliver great service. We will be reviewing which customers were impacted and we give service credits to those customers during this week.

After drawing more than 10 million entries from customers all over the country, the winning number randomly selected from the automated draw was for a lucky entrant from Wewak.

Glenda Supring is a mother-of-four and runs a small stationary business in Wewak town.

Digicel Chief Operations Officer, Colin Stone, drew her number today in an automated draw, where he proceeded to call her up.

Speaking from Wewak, an excited Supring said though she had entered competitions, she hardly ever won anything…until today.

Wani, a cashier who works at Eriku in Lae, is the lucky winner of K1,000 on November 27th with Digicel’s Christmas daily cash and prize giveaways.

The excited mother of one said: “Displa mani em blo pikinini blo mi (this money will be for my son). Mi bai kisim go lo kisim wanem kain presen em laikim lo em.” (I will get him whatever present he wants.)

The campaign was launched in the market last month and gives everyone a chance to win K1,000 and 200 product prizes daily.

The daily winners so far are McMou Kelepi of Mt Hagen, Bogan Wally and Evelyn Bart from Madang, Melanie Suii of East Sepik, Alois Gaglu from Port Moresby, and Frank Samson and John Thomas from Lae.

Stone joins Digicel PNG with deep experience in the telecom industry and a reputation for driving innovation and growth throughout his career.

“We are thrilled to welcome Colin on board, a seasoned telecom industry executive, bringing extensive knowledge, experience and operational skills to Digicel PNG,” said Oliver Coughlan, Digicel Pacific CEO. “His strong wide ranging skillset with a focus on staff engagement growth and development of new business opportunities will help Digicel PNG reach the next stage of growth and innovation.”

The telecommunication firm believes customers deserve to be in control of their experience with reliable technology, the best range of devices and a superior network.

The new store, located inside the Down Town Plaza, has available a range of mobile phones and mobile phone accessories, Digicel TV Play boxes, top up and much more.

Digicel PNG Senior Vice President & Chief Sales Officer, Lorna McPherson, said the new-look shop is all about customer experience.

Lorna McPherson, Digicel PNG's Senior Vice President and Chief Sales Officer, has wished EPG Enga Mioks and Goroka Bintangor Lahanis all the best in their match this Sunday.

The 2018 PNG National Rugby League Competition Digicel Cup comes to an end this Sunday, September 2, with a grand final between Minor Premiers Enga Mioks and the Lahanis at the Oil Search National Football Stadium in Port Moresby.

McPherson has passed her best wishes to both teams and their captains.

“Best a lot, boys. I hope both teams do well,” she said.

That was the message from the new Digicel PNG Vice President, Lorna McPherson, when she called on all Digicel SIM holders to register their SIM card before the end of July.

“You cannot take any chances, it must be done and it needs to be done right now.” Said Lorna.

“This is a government directive, and we need to take heed of their decision. So come the end of July we will deactivate any SIM cards that are not registered.” Lorna added.

To avoid this it will simply take five minutes of your time register your SIM at any Digicel outlet today.