Easipay issue to continue for indefinite period

The Easipay System issue will continue for an indefinite period.

PNG Power Ltd's customers and business clients will not be able to purchase their Easipay on all vending sites, the mobile networks, including SMS and online banking, until the problem is fixed. 

The problem started since 10am, Monday, September 11.

"Our database, which stores all Easipay customer information, including meter number and tokens, are faulty and our ICT officers and our New Zealand vendor are currently working around the clock to have this rectified and restore the Easipay system," explains PPL in a recent statement.

The service provider announced on Tuesday that its Easipay System had encountered major technical faults and had not been operational.

The system was expected to be restored by 12 midnight Tuesday.

But when contacted by Loop PNG this morning, the call centre said the issue has not yet been resolved.

PNG power’s ICT team is still working on rectifying the problem.

No timeframe has been given as to when the system should be operational.

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