Air Niugini reassures passengers

Stranded passengers are complaining about the delay or cancellation of Air Niugini flights.

However, in a statement released today, the airline says most of its scheduled domestic and international flights operated today.

“The delayed and cancelled services were due to technical and crewing issues, which are usual operational challenges experienced in any given day,” the firm explains.

“Management acknowledges that the disruptions may have caused concerns amongst the passengers however, as the national carrier, Air Niugini would like to reassure its customers that it is committed to providing air services as per its schedule.”

The firm says there has been an additional requirement for students travelling back to their home provinces following the recent closure of the school year by the University of Papua New Guinea.

“Air Niugini is focused on delivering its normal services despite the daily operational challenges; challenges such as weather, lack of fuel in the outports as recently experienced and aircraft in scheduled maintenance.”

Chief executive Simon Foo says Air Niugini is going through a lot of positive developments which will enable the airline to provide improved services to its customers.

“Our commitment to continue providing a reliable service is our priority and ensuring that the company and its staff are there for the customers,” says Foo.

“We sent down four new pilot cadets on Friday, July 8, to train in Coffs Harbour, we are purchasing new aircraft to the fleet to offer more flights and efficient operations throughout the country.”

On Wednesday, July 6, Air Niugini commenced its second flight to Narita, Japan, to support the National Government’s initiative to further develop and enhance tourism in the country and the Papua New Guinea – Japan relationship.

“Air Niugini’s Japan route carries the highest percentage of inbound tourists out of all the countries we fly to, and this second service will be widely welcomed by tourism operators right across the country,” states Foo.

He adds that these and many other initiatives that Air Niugini is working towards will ultimately enhance the travelling experience of its customers.

(Passengers waiting at the Jackson airport.)


Press release