The sophisticated, user-friendly self-care voice platform is expected to significantly improve the way and speed at which customers get their queries resolved and get information on the different products, services and offers available to them.
By dialing 123 from their mobile phones, customers can simply follow the prompts to get their queries addressed and get information they need just like that - without having to join lines in a store or wait for the next available agent on the line. Best of all, the service is free to all Digicel customers.
Digicel’s new Self-Care Voice Service joins a host of other self-care services available to customers, including live chat via the MyDigicel app and on its website, the *123# Menu and Zendesk Customer Care knowledge database.
Shivan Bhargava, Managing Director for Mobile at Digicel, said: “This is all about giving customers control over their mobile experience with us.
“People are constantly on the go and do not always want to have to wait to speak with an agent or wait in line - they want answers to their queries in the shortest possible time and that’s what we’re delivering to them with our self-care voice service.”