This will enable customers to assist themselves with queries relating to data, SMS, top-up, voice and other important services such as Easi-Pay via their handsets.
Digicel Managing Director, Mobile, Shivan Bhargava said; “Digicel is committed to improving customer experience by providing fast, easy, and convenient services that put customers in control.
“The new *123# menu contains the answers to hundreds of the most frequently asked questions which are just a few taps away so customers no longer have to wait in line or call in as this new service is easy to use and available 24/7 – and guess what? It’s free!”
Numa Alu, an entrepreneur, said; “I love the idea of having direct access to customer care services without the need to call in or join the queue at the store. A couple of weeks ago, I used the Customer Self Care live chat and loved it as well. The conveniences of these services are incredible and mean I can help myself whenever I want, wherever I am.”
A first for customers in PNG, the new *123# menu has been launched in addition to Digicel’s Live Chat Customer Self Care service on the My Digicel App and the Digicel PNG Website launched on May 19th.