Police in Lae made this known after they realised that though numerous allegations were made against members of the force, formal complaints were not filed.
“A post on social media is good but you must follow it up with factual evidence by way of registering your complaint in person, being interviewed by Internal Investigation Unit members and providing a signed statement,” said Chief Superintendent Anthony Wagambie Jnr.
“Only through this can your complaint be acted on.”
With that, Wagambie Jnr provided the steps that Lae residents should follow, saying their complaints should be lodged at the Internal Investigation Unit (IIU) at the Lae Central Police Station.
From there they will be referred, in writing, to the Office of the Metropolitan Superintendent and if they are not satisfied with the outcome, they may refer their case to the Ombudsman Commission, who have a signed MOA with RPNGC.
The chief superintendent says policing is quite a difficult task, as they deal with people with different characters and background every day.
“Meaning, complaints against police are unavoidable. This is the same in every police service throughout the world.
“As serving members, our conduct on and off duty is scrutinized.
A member of the Constabulary is a Police Officer 24 hours a day, seven days a week on or off duty, until the day he/she leaves the Police Force.
“I am glad to say that the number of public complaints against Police in Lae Metropolitan Command has been on the decline and we will ensure that we keep it that way.
“Our members of the Lae Metropolitan Command have generally improved in the way they go about carrying out their duties.
“We are community orientated and will ensure that we have close ties with our community in Lae, to provide you the policing service you deserve.
“On the same token I ask that members of the public cooperate with Police. Together we can make Lae better and safer.”