Senior managers of Water PNG have been urged to practice ‘principles of quality’ in their daily lives while providing services to PNG.
WPNG Board Chairman, William Sweet, made the remark in day one of the organization’s 2016 National Conference in Port Moresby.
He said ‘quality’ meant more than just providing a service but practicing it as a daily routine.
“The principles that I’m referring to have to do with yourself. Have to do with how you do your daily business, (and) your daily work,” said Sweet.
Sweet said daily activities should be framed around: Customer focus, leadership, engagement of people, process approach, improvement, evidence based decision making, and relationship management.
The principles are contained in the International Standards Organization (ISO) 9000 certification which Sweet said the WPNG is striving towards.
The WPNG National Conference began today and ends on Friday (25th November).
The conference started with presentations on Divisional overviews and performances of the organization.