The outsourcing of its ticket sales and airport services at selected domestic centres are some of the steps the airline has taken to help its customers.
It is being outsourced through a carefully managed process, ensuring a seamless transition.
To compete with the airline industry around the world, Air Niugini is also getting on board to embrace a change in the way it conducts its business.
The airline will be advertising in the local media with interested parties to undergo a screening and selection process to ensure they have a proven financial and business capability and the capacity to meet aviation regulatory requirements that meet PNG Civil Aviation and Safety Authority (PNGCASA) standards.
So far, Lihir Sales Office in New Ireland, Moro Southern Highlands, Bulolo in Morobe and Kieta(AROB) have been outsourced.
The other smaller ports will follow suit in a carefully managed outsourcing process.