The migration to the new Passenger Service System (PSS), Sabre Airlines Solutions, is a significant milestone.
Chief executive officer, Simon Foo, said Air Niugini will continue to inform its customers through regular updates and highlight any key features/information on the website as the transformation date draws closer.
“The transformation to the new passenger services system is a significant milestone, involving many Air Niugini staff and partners network-wide and therefore we strongly advise our customers to take note of the guidelines, advice and updates as this will help reduce any potential disruption to travel plans.”
The Air Niugini Project Team on the new PSS has been working with relevant partners and stake holders to ensure the migration is smooth and efficient as possible so as to allow a new and enhanced experience for customers.
Whilst the migration will commence from the early hours of Saturday, Sept 30, till the evening of the same day, there will be disruptions in accessing seat availability and bookings.
Air Niugini sales staff and travel agents will be unable to redeem, change or make new bookings from 3am to 3pm on sept 30.
However, on Sunday Oct 1, Air Niugini’s new Passenger Service System will be live and operational.
While going through the change process, there may be delays encountered during check-in at all ANG domestic and international airports.
To ensure any disruption to travel is kept at minimal, Air Niugini requests its customers traveling on the 01st October to arrive at the airport at least 4 hours before scheduled departure time.
Foo said the decision to engage Sabre Airlines Solutions has enabled them to take advantage of the enhanced technology and business improvement initiatives to reduce costs and deliver improved customer service and experience to the travelling public.
Sabre Airlines Solutions has been in Asia Pacific for over two decades and will continue to invest in smart technologies that capture new opportunities and address existing challenges.